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The Hamilton Harbour Queen
Important Information


1. Where are my tickets?

We do not issue tickets. All passengers must check into our ticket office upon arrival. Reservations are held under the name of the booking party. All passengers will receive a boarding pass that must be presented to our crew upon boarding the ship. Boarding begins approximately 30 minutes prior to our scheduled departure time.


2. Payment, Cancellation and Refunds

Payment is required upon booking the cruise. We accept Visa, Mastercard, American Express, Interac, cash or cheque payments. If for some reason you must cancel your cruise, in order to receive a refund, you must provide us with 48 hours notice. This refund is subject to an administration fee to process this transaction.


3. What do I do it if rains?

We can sail in most types of weather. The only weather that would force us to cancel is high winds or thunder and lightning.


4. Do we ever cancel cruises ?

We very rarely have to cancel cruises. If we do we will notify you within 48 hours of your scheduled cruise. In most cases we may have to cancel a cruise if reservations do not meet our required minimum.


5. How many people fit on the boat?

We have seating for 150 passengers. This is the maximum amount of passengers if we are serving lunch, brunch or dinner buffet. We can accommodate up to 180 passengers for sightseeing, dance party or cocktail parties.


6. Where do we sit?

We seat 90 passengers downstairs and 60 passengers upstairs. Our tables are set for 4 passengers. Please view our seating plan arrangement. Your boarding pass will have the table number you are sitting at. If the boat is at full capacity, there is a possibility others may be sitting with your party. There is no reserved seating on any of our Sightseeing, Dance Party or on any cruise that a meal is not served.


7. What do we wear?

Please wear dress casual clothes keeping in mind always to dress for the weather conditions. Flat soled shoes are recommended.


8. Is the ship accessible if I am in a wheelchair?

Yes, however, the width of the chair must not exceed 28” in width. Those in wheelchairs will be limited to the main deck dining room area. Please notify us upon booking if you or any person in your group is in a wheelchair or unable to walk upstairs to our upper deck.


9. Are vegetarian or special dietary meals available?

Yes. We do try our best to meet your special dietary needs but this must be done upon booking with at least 48 hours notice.


10. Can we smoke on board?

No smoking is allowed within the enclosed main deck dining area, however, smoking is permitted only on the lower main deck at the rear of the boat.


11. Where do we cruise?

Our ship stays within the limits of the Hamilton Harbour. We operate a circle tour of the harbour travelling from west to east. Please view our Cruise Route.


12. Can my children come?

We recommend our Lunch, Sunday Brunch or Sightseeing cruise as our evening cruises are more suited for adults with open bars and music and dancing on board. You must 19 years of age or over to attend our Saturday Night Dance Party cruise.


13. What does the price include?

Our price includes your meal and cruise time also music and dancing on evening cruises. Drinks from our bar and gratuities are not included in our prices.




Hamilton Waterfront Trust
Connecting You to the Water's Edge
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